Reservation Project - Operations Supervisor (Indonesian)
Salary undisclosed
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Qualifications:
Minimum requirements:
- Diploma or Bachelor’s Degree holder is preferable.
- Possess minimum 2 year team lead/supervisory working experience in BPO/Call Center. An assertive, well-organized self-starter with demonstrated supervisory experience in managing operations.
- A detail-oriented person with excellent written and verbal communication skills in Indonesia languages.
- Must know how to use excel file for reporting.
- Demonstrate behaviors that support high quality standards.
- Recognize trends and escalate information as appropriate.
- Proven track record of success to motive agents and exceed performance metrics.
- Present information effectively and persuasively across various communication channels.
- Problem solving to gather and analyze information and uses it to develop effective solutions.
- Tolerate stressful situations well.
- Able to work on 24/7 rotational shift.
Responsibilities:
- Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving,
critical thinking, analytical and technical capabilities which will enable the
department to develop deeper, more scalable solutions - Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing,
measuring progress and sharing results - Deliver projects involving quantitative analysis, industry research, and strategy
development, working directly with global cross-functional teams to problem solve
analytical approaches and develop solutions - Identify actionable insights, suggest recommendations, and influence team strategy
through effective communication - Advocate for users within their market, partnering with global and cross-functional
teams to develop global solutions
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