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Reservation Project - Operations Supervisor (Indonesian)

Salary undisclosed

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Qualifications:
Minimum requirements:
  • Diploma or Bachelor’s Degree holder is preferable.
  • Possess minimum 2 year team lead/supervisory working experience in BPO/Call Center. An assertive, well-organized self-starter with demonstrated supervisory experience in managing operations.
  • A detail-oriented person with excellent written and verbal communication skills in Indonesia languages.
  • Must know how to use excel file for reporting.
  • Demonstrate behaviors that support high quality standards.
  • Recognize trends and escalate information as appropriate.
  • Proven track record of success to motive agents and exceed performance metrics.
  • Present information effectively and persuasively across various communication channels.
  • Problem solving to gather and analyze information and uses it to develop effective solutions.
  • Tolerate stressful situations well.
  • Able to work on 24/7 rotational shift.
Responsibilities:
Responsibilities:
  • Provide mentorship, guidance and career development to members of your team
  • Lead a high-performing team through an exciting transition to build problem solving,
    critical thinking, analytical and technical capabilities which will enable the
    department to develop deeper, more scalable solutions
  • Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing,
    measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy
    development, working directly with global cross-functional teams to problem solve
    analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy
    through effective communication
  • Advocate for users within their market, partnering with global and cross-functional
    teams to develop global solutions
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