Customer Service Receptionist

BE PART OF THE VOOVOO’S FAMILY

Voovoo is one of the market leaders specializing in the importation and distribution of premium quality infant care products from around the globe. From diapers to strollers, bathing essentials, and clothing, we bring top-quality brands that nurture and assist your baby's early years.

We are looking for enthusiastic and creative individuals to join our team as Marketing Executives. If you are passionate about creating engaging content and building vibrant online communities, this is the perfect opportunity for you!

ROLES & RESPONSIBILITIES

Customer Service:

• Address customer inquiries via phone, email, and in-person, providing accurate information.
• Direct customers to the appropriate department or individual.
• Handle complaints or issues with professionalism, escalating them as needed.
• Provide product know-how support/training to customers.

Reception Duties:

• Manage a multi-line phone system, answering calls promptly and transferring them to the right parties.
• Maintain a clean and organized reception area.
• Monitor visitor access and maintain visitor logs, ensuring security protocols are followed.

Administrative Support:

• Schedule appointments, meetings, or reservations.
• Maintain and update contact lists, calendars, and filing systems.
• Sort, distribute, and manage incoming and outgoing mail or packages.
• Assist with basic clerical tasks like data entry, photocopying, and scanning.
• Manage pantry items and stationery inventory.
• Generation/ Process of Invoices & cheques payment.

Technology & Communication:

• Use office software to create documents, send emails, and update records.
• Operate office equipment such as fax machines, copiers, and phone systems.
• Provide support for special projects or tasks assigned by the management.
• Assist to manage and maintain e-commerce platform.
• Coordinate confirmed orders with warehouse and stock packing & arrange delivery.

JOB REQUIREMENTS & QUALIFICATIONS

• Diploma in Business Administration, or related field.
• Strong verbal and written communication.
• Excellent organizational and multitasking abilities.
• Professional demeanor and appearance.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other basic office tools.
• Ability to handle sensitive information with confidentiality.

REMUNERATION & BENEFITS

• RM2,500 – RM3,500 of basic salary (Remuneration package commensurate with experience and qualification)
• Statutory Contribution: EPF + SOCSO + EIS + Annual Leaves + Staff Benefits

WORKING HOUR:

Monday - Friday; 8.00am-5.00pm

WORKING LOCATION:

Kelana Business Center, Petaling Jaya

If you are ready to take your career to new heights, email your resume to [email protected]. my Please be informed that only shortlisted applicants will be notified. We look forward to hearing from you

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Business Development: 1 year (Preferred)
• People Management: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)
• English (Preferred)