REVENUE RESERVATION MANAGER

Full Time, onsite
Planet Mentari Sdn Bhd
Kuala Lumpur, Malaysia

Salary undisclosed

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We are seeking a highly motivated and experienced Reservation Manager who will be responsible for overseeing and managing the reservation process for our hospitality establishment. The Asst Reservation Manager will ensure the efficient and accurate handling of guest reservations and provide excellent customer service.

Responsibilities:
Provide professional, advisory and executive support to the Commercial Manager in meeting strategic goals.
- Participate in the development and implementation of policies for the department and hotel.
- Plan and develop marketing strategies and promotion plans.
- Oversee and assist in the development and implementation of the hotel's sales and marketing plans.
- Set clear objectives for the Business Development team, develop individuals' skills and carry out performance reviews, coaching and training.
- Monitor and evaluate contemporary sales and marketing initiatives and trends.
- Responsible for all marketing activities in the hotel.
- Manage departmental changes and ensure processes and required infrastructure are in place.
- Conduct market research, establish pricing strategies and sales targets for the hotel.
- Manage special projects and other business-related enterprises.
- Ensure efficient utilization of departmental resources.
- Ensure the development, update and maintenance of promotional materials.
- Report on the effectiveness of sales and marketing programs.
- Ensure team members in the department are aware of their duties and responsibilities.
- Initiate corrective measures and actions immediately when the well-being and the normal operation of the department or the hotel .
- Ensure team members maintain complete familiarity with safety, current first aid and fire emergency procedure.
- Manage guest relations and client services including guest and client needs, product and service knowledge, sales effectiveness, communication skills, guest and client feedback.
- Manage departmental expenses and budget.
- Prepare monthly outlook / forecast for related expenses and return to management as scheduled.
- Monitor accounts activities and make adjustments when necessary.
- Implement cost saving methods for the department in line with corporate policy.
- Ensure that all revenue related systems are kept up to date with accurate information and all hotel standards are complied with fully.
- Ensure team members abide by both the hotel policies and procedures.
- Ensure files, correspondence and other relevant business documentation are maintained.
- Liaise with the corporate office to execute and ensure smooth flow through of all business development initiatives.
- Coordinate with all Business Development departments within the company to maximize sales opportunities.
- Represent and promote the hotel to all sectors in the community locally and overseas.
- Participate in Hilton initiated sales and marketing events.
- Conduct sales promotion trips to target markets.
- Maintain good rapport and communication in the marketplace locally and overseas.
- Research, produce, gain agreement to implement and monitor the annual revenue proposal / plan throughout the year, updating as necessary.
- Ensure that all revenue related systems are kept up to date with accurate information.