E-Commerce Executive

1. Product Listings & Content Management:

• Manage and update product listings on the e-commerce platform (e.g., Shopify, WooCommerce, Magento, Amazon, eBay).
• Ensure that all product information (e.g., descriptions, pricing, images, specifications) is accurate, clear, and up to date.
• Coordinate with the inventory and sales teams to ensure that stock levels are updated in real-time.
• Upload and manage high-quality product images and videos, ensuring they meet platform guidelines.
• Optimize product content for better visibility in search results using SEO best practices.

2. Order Processing & Fulfillment:

• Oversee daily order processing, ensuring that all orders are accurately picked, packed, and shipped.
• Coordinate with logistics partners or warehouses to ensure timely deliveries.
• Monitor and manage the returns and refunds process in line with company policies.
• Ensure orders are delivered on time and resolve any shipping or delivery issues promptly.

3. Website & User Experience Optimization:

• Monitor website performance and ensure that the e-commerce site is fully functional, fast, and user-friendly.
• Work with the IT or web development team to troubleshoot and resolve technical issues on the e-commerce platform.
• Implement and optimize strategies for conversion rate optimization (CRO) to improve the user experience and increase sales.
• Test and optimize website layout, navigation, and checkout processes to minimize cart abandonment.

4. Digital Marketing & Promotions:

• Assist in developing and executing digital marketing campaigns to drive traffic and increase conversions (e.g., email marketing, PPC ads, affiliate marketing).
• Support promotional activities such as seasonal sales, flash deals, discount codes, and bundled offers.
• Manage and schedule content for promotional banners, landing pages, and social media posts related to e-commerce campaigns.
• Work with the social media team to drive traffic from platforms like Facebook, Instagram, Pinterest, etc.

5. Customer Service & Relationship Management:

• Handle customer queries, complaints, and returns in a professional and timely manner via email, phone, or live chat.
• Ensure high levels of customer satisfaction and assist with troubleshooting issues related to orders, products, or shipping.
• Coordinate with customer support teams to address escalated issues and ensure prompt resolution.

6. Analytics & Reporting:

• Use Google Analytics, e-commerce analytics, and other tools to track key performance metrics (e.g., sales, traffic, conversion rates, customer behavior).
• Prepare regular reports on sales performance, customer trends, inventory levels, and other key metrics.
• Analyze customer feedback, product reviews, and competitor activities to identify trends and opportunities for improvement.
• Provide recommendations for optimizing product listings, pricing strategies, and promotions based on data-driven insights.

7. Inventory & Stock Management:

• Work closely with the inventory team to ensure stock levels are accurate and manage replenishment.
• Track product performance and make recommendations for stock rotation, restocking, or discontinuation of underperforming products.
• Coordinate the timely updating of product availability on the site based on warehouse stock.

8. Supplier & Vendor Management:

• Liaise with suppliers or vendors to ensure timely product delivery, accurate product information, and competitive pricing.
• Negotiate with vendors on pricing, shipping rates, and promotional opportunities for featured products.

• Ability to speak and write in Mandarin and English fluently.
• Bachelor's Degree in Business, Marketing, E-Commerce, or a related field.
• 1-3 years of experience in an E-Commerce or Digital Marketing role, preferably in an e-commerce environment.
• Fresh graduates are welcomed to apply.
• Familiarity with managing online stores, product catalogs, and marketing campaigns.

• Fun and positive environment