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EMI Cloud Solutions - Cloud Support Engineer

Salary undisclosed

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• Assist clients in resolving issues encountered on the cloud platform, including but not limited to system failures, performance issues, and network configurations. • Provide efficient technical support to ensure timely resolution and proper handling of client issues. • Communicate with clients to understand their needs and feedback, and provide personalized solutions. • Create and maintain technical documentation, documenting common issues and solutions to help the team and clients better understand and address problems. • Participate in the deployment and maintenance of cloud platforms to ensure system stability and security. • Collaborate with product development teams to provide feedback on client needs and issues, driving product improvements and optimizations.
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