Assistant, Aftersales - Warranty

Job Summary: Aftersales Warranty Management responsible for managing warranty claims, ensuring efficient processing, and maintaining excellent customer and internal satisfaction. The role involves close coordination with customers, internal teams, and suppliers to address warranty issues promptly and professionally. Ability to maintain warranty record for documentation and continuous improvement purposes. Responsibilities: Warranty Claim Management: • Track and maintain process warranty claims towards vendors in timely manner. • Track and maintain warranty compensation towards vendors in timely manner • Review claims documentation to ensure accuracy and compliance with warranty terms. • Maintain detailed records of all warranty claims and resolutions. • Track and maintain detail record a product issue related to warranty claims. Coordination and Communication: • Collaborate with on-field technician and technical support to diagnose and verify warranty issues. • Liaise with suppliers and vendors to facilitate warranty parts or services. • Track and highlight product issue from issue encountered to final resolution. Reporting and Analysis: • Generate regular reports on warranty claim trends, costs, and compensation. • Analyze warranty data to identify recurring issues and recommend improvements. • Inspect and verify faulty unit for claim report submission. Customer Support: • Act as the primary point of contact for customers regarding warranty-related inquiries. • Provide clear explanations of warranty coverage, exclusions, and claim procedures. Training and Development: • Educate customers and sales teams on warranty terms, conditions, and claim processes. • Stay updated on product knowledge and industry best practices to improve service delivery