Assistant Front Office Manager

Job description Requirements :- Candidates must possess at least a Bachelor's Degree, Diploma, in Tourism/Hotel Management 5 year's experience in the Front Office/Reservations/Sales of a Hotel Good understanding of Yield Management principles and forecasting skills Excellent business communication skill in written & spoken English Job Description :- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties Ensure your team are properly trained on systems, security, service and quality standard To oversee the Front Office Department and directly supervises all front office personnel and ensures proper completion of all front office duties and to achieves maximum potential in occupancy, average rate, promotion, quality guest relations and professional service. Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management Oversee night audit function and preparation of daily reports. To prepare and compile all weekly OTA Statistic/Production Report which includes the revenue, room nites, percentage, weekly and weekends comparisons, cancellations report no show report. To assist in ensuring the development of increased on line hotel sales and to implement the online marketing plans. To assist ensuring that the occupancy and average room rates set in the Business Plan is achieved. Perform other duties as assigned.