ADMIN CLERK

As an Admin Clerk at Flywind Holidays Sdn Bhd, you will play a key role in supporting the daily administrative functions of the company. Your responsibilities will include managing office documents, maintaining files, assisting with customer inquiries, and providing administrative support to various departments. This position requires attention to detail, excellent organizational skills, and a customer-focused attitude.

Key Responsibilities:

• Administrative Support:
• Perform general office duties such as filing, photocopying, and scanning documents.
• Maintain and organize both physical and digital files and records.
• Assist in preparing reports, presentations, and documents related to travel packages, bookings, and customer inquiries.
• Customer Service:
• Answer phone calls, emails, and other forms of communication from clients and customers.
• Provide basic information regarding holiday packages, tours, and services offered by Flywind Holidays.
• Assist customers with booking and reservation details, ensuring excellent service delivery.
• Data Entry and Documentation:
• Enter and update customer and booking information into the company’s database or system.
• Ensure that all records are accurate, up-to-date, and properly filed.
• Assist in creating invoices, receipts, and other documentation related to customer bookings.
• Office Coordination:
• Assist in scheduling meetings, conferences, and appointments for team members.
• Maintain and order office supplies and ensure the office environment is clean and organized.
• Coordinate with vendors and service providers for office-related needs.
• Travel and Booking Assistance:
• Help in organizing travel itineraries, including flights, accommodations, and tours for clients.
• Coordinate with suppliers and service providers to ensure bookings are made smoothly.
• Assist the operations team in managing booking schedules and customer communications.
• Support to Other Departments:
• Provide general administrative support to the HR, finance, and sales teams when needed.
• Assist with payroll and employee attendance records, as required.
• Help in maintaining office equipment and liaising with external service providers for maintenance.

Skills and Qualifications:

• Education: Minimum of a high school diploma or equivalent; further qualifications in business administration, tourism, or related fields are a plus.
• Experience: Previous experience in an administrative or clerical role, preferably in the travel and tourism industry.
• Skills:
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other office software.
• Good communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Customer-focused with a professional attitude.
• Knowledge of the travel industry and booking systems is an advantage.

Work Environment:

• Office-based with a standard workweek from Monday to Friday, 9:00 AM to 5:30 PM.
• Some flexibility in working hours may be required depending on business needs.

Physical Requirements:

• Sitting for extended periods while working at a computer.
• Lifting and carrying light office supplies (e.g., documents, files).

Job Type: Full-time

Salary: Competitive, based on experience and qualifications.

Why Work With Us:

At Flywind Holidays Sdn Bhd, we value a positive work environment, professional growth, and collaboration. As an Admin Clerk, you will have the opportunity to develop your administrative skills while being part of a dynamic and growing travel company. If you’re passionate about the travel industry and have a keen eye for detail, we invite you to apply and join our team!

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Education:

• STM/STPM (Preferred)

Experience:

• Sales Marketing: 1 year (Preferred)

Language:

• english (Preferred)
• Bahasa (Preferred)

License/Certification:

• driving license (Preferred)

Location:

• Shah Alam (Preferred)

Willingness to travel:

• 50% (Preferred)

Expected Start Date: 01/01/2025