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Job Overview:
As a Key Account Executive in the B2W department at Bateriku.com, you will manage relationships with automotive workshops and related businesses, ensuring excellent service and building long-term partnerships. Your role includes understanding client needs, identifying growth opportunities, and working with internal teams to meet service standards.You will also support marketing efforts by creating campaigns, promoting B2W services, and enhancing brand visibility. This involves developing materials, coordinating activities, and using digital platforms to attract and retain clients while driving business growth.
Key Responsibilities:
1. Account Management:
o Develop and maintain strong relationships with key accounts.
o Serve as the primary point of contact for customers & part time salesman, addressing inquiries and issues.
o Ensure high levels of customer satisfaction by delivering exceptional service.
2. Sales & Revenue Generation:
o Identify opportunities to grow business within assigned accounts.
o Collaborate with the sales team to develop and execute account-specific sales strategies.
o Meet or exceed sales targets and revenue goals.
3. Client Retention & Development:
o Conduct regular reviews with key accounts to ensure ongoing client satisfaction.
o Suggest and implement account improvements based on client feedback.
o Identify opportunities for upselling and cross-selling within existing accounts.
4. Coordination & Collaboration:
o Work closely with internal teams (e.g., marketing, product development, operations, customer happiness department) to ensure customer needs are met.
o Collaborate with key account managers to resolve complex customer issues.
o Communicate client feedback and needs to relevant internal departments.
o Be point of contact with the marketing department
5. Reporting & Analysis:
o Prepare and deliver regular reports on account status and performance.
o Analyze customer data to drive insights and improvements.
o Track sales and account management metrics (e.g., customer retention rate, growth rate).
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Qualifications:
1. Education:
o Bachelor’s degree in Business, Marketing, Sales, or a related field.
2. Experience:
o Proven experience in account management, sales, or customer service roles.
o Experience in managing key accounts and driving business growth.
3. Skills:
o Strong interpersonal and communication skills.
o Ability to build and maintain strong customer relationships.
o Proficient in using CRM software and other sales tools.
o Excellent negotiation and problem-solving skills.
o Strong organizational skills with attention to detail.
4. Other Requirements:
o Ability to work under pressure and manage multiple accounts simultaneously.
o Willingness to travel to meet with clients if necessary.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,800.00 per month
Benefits:
- Additional leave
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
- On call
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Sales: 2 years (Preferred)
- key account: 2 years (Preferred)
