OPERATION EXECUTIVE

Job Summary:

The Operations Executive at Flywind Holidays Sdn Bhd plays a critical role in ensuring the smooth operation of day-to-day travel services. This includes managing travel arrangements, coordinating with suppliers, handling customer inquiries, and overseeing the execution of holiday packages and tours. The ideal candidate will have strong organizational and communication skills, a proactive approach to problem-solving, and a passion for the travel industry.

Key Responsibilities:

• Managing Travel Arrangements:
• Oversee and coordinate the booking of flights, hotels, transport, and other travel services for clients.
• Ensure all travel arrangements meet client expectations and company standards.
• Prepare and manage travel itineraries for clients, ensuring accuracy and timely delivery.
• Supplier Coordination:
• Liaise with suppliers, vendors, and service providers (airlines, hotels, tour operators) to ensure the availability and quality of services.
• Negotiate rates and terms with suppliers to ensure cost-effectiveness and quality service.
• Build and maintain strong relationships with key suppliers to ensure ongoing business cooperation.
• Customer Support and Inquiries:
• Handle customer inquiries related to travel packages, tours, and bookings.
• Provide expert advice and recommendations to clients regarding travel options, destinations, and services.
• Assist clients with any special requests, ensuring that all their needs are met for a smooth travel experience.
• Tour and Package Coordination:
• Organize and supervise day-to-day operations of tour packages, including transportation, accommodation, and activities.
• Ensure all details of group tours or individual packages are arranged according to the itinerary.
• Coordinate with local tour guides and ensure that the tours operate smoothly and as planned.
• Operational Support:
• Assist in managing the logistics for group tours, events, and travel activities.
• Monitor the progress of travel operations and resolve any issues that arise during the execution of packages or tours.
• Ensure that all travel documentation (itineraries, tickets, vouchers) is accurate and issued in a timely manner.
• Process Improvement:
• Identify and suggest improvements to operational processes to increase efficiency, reduce costs, and improve customer satisfaction.
• Help streamline booking and operational procedures to improve workflow and response times.
• Reporting and Documentation:
• Prepare daily, weekly, and monthly reports on the status of bookings, travel arrangements, and customer feedback.
• Maintain accurate records of all transactions, customer interactions, and service provider agreements.
• Provide input and assistance to senior management for operational strategy and planning.
• Collaboration with Sales and Marketing:
• Work closely with the sales and marketing teams to support promotional campaigns, special offers, and new packages.
• Assist in providing operational insights to help design attractive travel products and packages.

Skills and Qualifications:

• Education: Diploma or degree in tourism, business administration, or a related field. Additional certifications in travel and tourism are a plus.
• Experience: At least 2 years of experience in operations, preferably in the travel or tourism industry.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• In-depth knowledge of travel industry operations, including booking systems, airlines, hotels, and tour logistics.
• Problem-solving skills and ability to handle customer complaints or issues promptly and professionally.
• Proficiency in MS Office (Word, Excel, PowerPoint) and other operational tools.
• Strong attention to detail and ability to manage multiple tasks under pressure.
• A passion for travel and customer service.

Work Environment:

• Office-based, with occasional fieldwork (visiting travel destinations, coordinating with suppliers).
• Standard working hours, Monday to Friday, with occasional weekends or overtime as needed during peak seasons or for urgent bookings.

Physical Requirements:

• Ability to work at a computer for extended periods.
• Occasional travel may be required for site inspections, supplier meetings, or overseeing tours.

Job Type: Full-timeSalary: Competitive, based on experience and qualifications. Why Work With Us:

At Flywind Holidays Sdn Bhd, we offer an exciting opportunity to grow within the travel industry. As an Operations Executive, you’ll be integral to ensuring that our clients receive the best possible travel experiences. You’ll collaborate with a team of passionate professionals and gain valuable exposure to all aspects of travel operations. If you are a proactive, detail-oriented individual who thrives in a dynamic environment, we encourage you to apply.

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Education:

• STM/STPM (Preferred)

Experience:

• Sales Marketing: 1 year (Preferred)

Language:

• english (Preferred)
• Bahasa (Preferred)

License/Certification:

• driving license (Preferred)

Location:

• Shah Alam (Preferred)

Willingness to travel:

• 50% (Preferred)

Expected Start Date: 01/01/2025