Compliance Executive

• Perform random checking on the CRE’s voice logger by weekly basis, to ensure all calls are adhering to the BNM Fair Debt Collection Practices and followed client’s standard calling script.

• Perform checking on upload activity conducted by admin department by daily. To make sure all dunning activities in VOLARE will be uploaded into intermediary system (such as JURIS and FTP) accordingly.

• Perform SMS and daily remark checking by daily.

• Perform checking on documentation of new joiners such as client’s undertaking form, authorize card, staff listing and training form.

• Perform random checking on the file assignment by weekly basis, to avoid any omission or breached of BNM Fair Debt Collection Practices.

• Conducted shredding activity for all collection department by weekly basis.

• Conducted refresher training for current staff for twice a year and induction training for new joiners.

• Perform monthly checking on staff’s PC and to make sure all the features are complied with IT Security and Clean Desk Policy.

• Conducted one-to-one or group coaching session towards staffs that breached BNM Fair Debt Collection Practices or any related regulatory acts.

• Maintaining proper records/filling of documentation which include but not limited to briefing form, undertaking letter, secrecy documentation, staff’s information and etc.

Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Application Deadline: 01/31/2025
Expected Start Date: 01/03/2025