Epicareer Might not Working Properly
Learn More

HR Service Specialist | HYBRID | Mandarin Speaker

Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Company Overview

A well-established manufacturing MNC that is a strong player in its industry and has a strong presence globally.

The New Roles :

  • Receive all initial HR calls / web / email / instant message inquiries regionally and provide basic customer service for multiple clients.
  • Ensures employee/ manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions (including FAQs) using the Knowledgebase.
  • Escalate issues that cannot be answered using the Knowledgebase through the case management to Tier 2 – Site Ops or 3rd Party Administration Service Providers
  • Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
  • Attend mandatory training sessions to stay updated on HR policies and procedures
  • Attend internal team meeting across the different time zones.
  • Utilizing software, databases, scripts, and tools appropriately

Requirement to succeed

  • Customer service oriented. Good listening skill.
  • Excellent verbal and written communication skills
  • Able to multitask and ale to learn under pressure
  • End User navigation of technology/tools, e.g. Talent Connect, SAP, My HR, Service Now
  • Experience writing training documents and SOPs

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to [email protected]. Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20241224/087

Consultant: Hui Cheng Heng

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A

Job Types: Full-time, Contract

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
Similar Jobs

1d ago

Cashier
Prestige Management Services Consultant Sdn Bhd

Full Time, onsite, onsite

RM 1,800 / Per Mon

1d ago

Full Time, onsite, onsite

Salary undisclosed