CUSTOMER SERVICE - MANDARIN SPEAKER
Salary undisclosed
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- Respond to customer inquiries within the agreed response time
- Resolve customer inquiries through our support channels
- Provide relevant service recovery, support, and recommendations to customers
- Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
- Accurately record and escalate customers' feedback and bugs to relevant departments
- Perform room reservations (complimentary) at various hotel properties
- Perform booking cancellation
- Perform booking amendment (check-in, check out date/room type /hotel)
- Conduct campaign registration ( event / draw/ tournament)
Job Requirements
- Candidate must possess at least an SPM / Diploma or relevant certificate in any field
- Required language(s): Mandarin & English (can write in Mandarin is advantageous)
- Minimum 1-year experience in Customer Services field (call center is advantageous)
- Good presentation & negotiation skills with the ability to customize the product to customer needs
- Computer literate
- Positive working attitude and ability to work in a fast-paced and dynamic environment
- Independent, proactive and self-driven
- 5 days work & 2 days Off (Monday to Sunday) based on rotation
Job Types: Full-time, Part-time, Permanent
Pay: RM2,200.00 - RM3,000.00 per month
Schedule:
- Day shift
- Night shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
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