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Team Leader (Mandarin Speaking) - Penang

Salary undisclosed

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Qualifications:

Minimum Skills to Hire:

  • Bachelor’s degree or equivalent diploma.
  • Minimum 2-3 years of people management experience as TL.
  • Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
  • Must be able to spot trends and tendencies with data and drives team to look for insights.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
  • Significant experience in a complex fast paced environment.
  • Passion for ensuring an excellent user experience.


Preferred
Requirements :

  • Having high cultural awareness of political and social situations is a plus!
  • Proficiency in English and Multilingual is highly preferred (depends on the market assignment).
  • Experience in Microsoft Office Suite is preferred.
Responsibilities:
  • Provide mentorship, guidance, and career development to members of their team.
  • high-performing team through an exciting transition to build problem solving, critical.
  • thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
  • Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.
  • Managing the day-to-day activities of the team.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting quarterly performance reviews.