Admin Officer

Requirements:

• Diploma holder in Management or training in team leading is a plus.
• Proven work experience as a call centre/customer service team leader or supervisor.
• Excellent communication and leadership skills.
• A patient, responsible, discipline and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments and independent.
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy.

Responsibilities:

• Supervise and monitor a team of call centre agent.
• Oversee day-to-day operation.
• Coaches team members and assists call centre operators to resolve problems and customer inquiries.
• To perform task/projects/assignments or any other work given by The Management/ immediate superior as and when required.
• Coordinate with technician on the testing of alarm & CCTV system.
• Respond to any email or telephone inquiries in a professional manner.
• Carry out administrative tasks such as data input, processing information, develops rosters and manages staff numbers to meet work flows.

Benefits:
Annual leave
Overtime claim
EPF, SOCSO
Working in the office
Free parking

Job Type: Full-time

Pay: RM2,300.00 - RM2,500.00 per month

Schedule:

• Monday to Friday

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Team Leader/Supervisor: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)