CRM & MetaQuotes Manager

What will you do:

1. Platform Management

MetaQuotes (MT4/MT5)

• Supervise installation, configuration, and maintenance of MetaTrader 4/5 servers.
• Ensuring stability, performance, and uptime of trading platforms.
• Managing updates, plugins, and customization of trading platforms.
• Monitoring and optimizing server performance and capacity.
• Setting up and managing trading accounts, groups, and permissions.

Bridging Solutions

• Configuring and maintaining bridge software (e.g., OneZero, PrimeXM) for liquidity aggregation.
• Ensuring seamless connectivity with liquidity providers.
• Monitoring execution performance, slippage, and latency issues.
• Troubleshooting and resolving bridging-related issues promptly.

2. CRM System Integration

• Collaborating with the development and support teams to integrate CRM systems with trading platforms.
• Managing user data flows between the CRM and trading platforms.
• Ensuring the CRM supports client onboarding, KYC, account creation, and reporting requirements.
• Providing ongoing maintenance and troubleshooting for CRM-related issues.

3. Account Setup and Maintenance

• Automating and managing the process of trading account creation and setup.
• Handling customer data security and compliance with regulations.
• Setting up and maintaining demo and live accounts.
• Managing leverage, margin settings, and trading conditions per client or group.

4. Security and Compliance

• Implementing security measures to protect data, servers, and platforms from breaches or attacks.
• Ensuring compliance with financial regulations and IT standards.
• Keeping documentation and audit trails for regulatory reviews.
• Monitoring and Support
• Real-time monitoring of trading infrastructure to ensure uninterrupted operations.
• Identifying and resolving IT-related incidents affecting the trading environment.
• Providing second-line support for traders experiencing technical issues.
• Working with third-party providers and vendors for issue resolution.

5. Project Management

• Leading IT projects for upgrades, migrations, and new feature implementations.
• Working closely with stakeholders, including marketing, customer support, and compliance teams, to align IT services with business goals.
• Documenting processes and training internal teams on new systems and features.

6. Reporting and Analysis

• Generating performance and incident reports for the trading platforms.
• Analyzing system performance and proposing improvements to reduce latency and downtime.
• Staying updated with new features and trends in trading technology.

Who are we looking for:

Technical Expertise:

• Proficiency with MetaQuotes products (MT4/MT5) and related APIs.
• Knowledge of bridging systems and liquidity provider integrations.
• Familiarity with CRM systems like HubSpot, Salesforce, or bespoke solutions tailored for brokers.

Problem Solving:

• Strong analytical skills to diagnose and resolve IT issues in a trading environment.
• Experience handling high-pressure situations during outages or critical incidents.

Soft Skills:

• Excellent communication skills to liaise with technical and non-technical stakeholders.
• Leadership abilities to manage IT teams and coordinate with cross-departmental projects.
• Ability to speak fluently in English. Ability to speak Mandarin will be advantage.