General Manager (F&B)

Full job description

Education and Experience:

Key Responsibilities:

Operational Management:

• Oversee the daily operations of multiple F&B outlets.
• Ensure all F&B operations adhere to health and safety regulations.
• Monitor inventory levels and order supplies as needed.
• Working closely in planning with Director for New Outlet Expansion

Staff Management:

• Manpower planning to ensure efficient manpower utilization with consideration on peak period demands and succession planning.
• Recruit, train, and manage staff to ensure high performance.
• Schedule shifts and manage labor costs.
• Conduct performance reviews and implement staff development programs.

Customer Service:

• Ensure high levels of customer satisfaction through excellent service.
• Handle customer complaints and resolve issues promptly.

Continuous Improvement:

• Identify ways to increase work efficiency & productivity.

Financial Management:

• Monitor financial performance and analyze key metrics.
• Prepare budgets and forecasts.
• Implement cost control measures to maximize profitability.

Quality Control:

• Maintain high standards of food quality and presentation.
• Ensure consistency in service delivery across all outlets.

Process Improvement:

• Identify areas for improvement in operations and implement solutions.
• Stay updated with industry trends and implement best practices.

Compliance:

• Ensure all operations comply with local laws and regulations.
• Maintain records and prepare reports as required by regulatory authorities.

Marketing and Promotion:

• Collaborate with the marketing team to develop and implement promotional strategies.
• Monitor the effectiveness of marketing campaigns and adjust as necessary.
• Lead, courage and motivate team to drive sales and heighten customer service delivery.

Skills and Competencies:

• Strong leadership and managerial skills.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and relevant F&B management software.
• Strong organizational and multitasking abilities.
• Financial acumen and experience with budgeting and financial analysis.

Personal Attributes:

• Customer-focused mindset.
• High attention to detail.
• Ability to work under pressure and meet deadlines.
• Flexible and adaptable to changing environments.

Qualifications & Experiences Needed

• At least a Diploma/Professional Degree/Bachelor’s Degree in Business Administration, Hospitality Management, or related field.
• Minimum of 3 years of experience in F&B operations, with at least 2 years in a managerial role.
• Proven track of experience working in Food/ Beverage/ Restaurant service or equivalent.
• Have knowledge in food control & product quality skills.
• Independent and resourceful
• Good communication skills and people management skills.
• Self-motivated and passionate for F&B industry.
• Willing to travel within Sarawak.

Job Types: Full-time, Permanent

Pay: From RM3,500.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Meal provided

Schedule:

• Day shift
• Holidays
• Weekend jobs

Education:

• Diploma/Advanced Diploma (Preferred)

Willingness to travel:

• 25% (Preferred)

Application Deadline: 01/08/2025
Expected Start Date: 01/13/2025