F&B Operations Manager

Your key reponsibilities:

• Manage all F&B and day-to-day operations including menu planning and costs, preparation and presentation of food and drinks, and comply with quality, health and safety regulations.
• Establish sales targets, KPI's, schedules, operation policies and procedures and formulates sales planning strategy.
• To provide the sales analysis and prepare necessary proposal on the group sales/financial/KPI results.
• Provides input to strategic decisions that affect the functional area of responsibility & budget developing.
• Maintain & guarantee sales targets and service quality according to plans and procedures.
• Report to management regarding sales results and productivity.
• Oversee the daily operation, ensuring the quality and standard of each outlet meet the expectations of the customers.
• Monitor, analyze and control all labor and inventory costs. This includes reports preparation and submission to ensure budgets are met or exceeded while quality is maintained and improved.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Responsible for hire, train, and mentor outlet supervisors and their teams
• Manpower planning and scheduling of work for outlet staff
• Able to lead, develop, motivate and manage all outlet staff
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Establish, implement, and review company SOPs periodically.
• Conduct frequent checking of the outlet assets, including facilities and equipment to ensure the quality standards are maintained.
• Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
• Work closely and constantly communicate effectively with all relevant departments in HQ and other outlets for any matters in relation to the smooth running of the outlet operations
• Measure customer satisfaction, handle customer feedback or complaints, and service recovery.
• Provide solution(s) to resolve issue(s) that arise from the outlet. This includes any complaint(s) from the customer(s).

QUALIFICATIONS:

• Possess at least a Culinary Diploma or Degree in Food Service Management, or in any related field of studies that relates to the F&B sector; Proven minimum 2-3 years of F&B management experience.
• Good knowledge in various software programs, including MS Office, restaurant management software, POS, and etc.
• Up-to-date with F&B trends and best practices.
• Goal-oriented and service-minded.
• Excellent organizational and planning skills to execute sales campaigns with attention to detail.
• Mastery in delegating multiple tasks
• Possess strong analytical, quick thinking and problem-solving skills.
• Excellent communication skills to interact with outlet managers, supervisors and all relevant stakeholders effectively.
• Excellent interpersonal and leadership skills, and be extremely customer focused.
• Independent and able to work under minimum supervision.
• Confident, proactive, and able to work under pressure and meet tight deadlines.
• Able to travel to all stores frequently & savvy with technology

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

• Meal allowance

Schedule:

• Day shift