Korean Speaker | Customer Service Executive| KL | Up to 13K

Responsibilities:

1) Evaluates and resolves product/medical complaints with a particular focus on eye-care and contact lenses worldwide per FDA/ISO requirements.
2) Monitors feedback activity using complaint handling system and SAP to provide complaint resolution and promote customer satisfaction.
3) Provides education, product and service information while ensuring a satisfactory resolution.
4) Manages product returns and identifies quality signals.
5) Provides documentation of compliments, enquiries and complaints.

Experience Target:
1) Minimum of 1 year of customer service/relations experience is required.
2) Call centre experience is highly preferred.
3) Experience working in quality control environment also preferred.
4) Knowledge about contact lenses and eye care will be advantageous.

Skills:

1) Bi-lingual – good fluency in English and excellent fluency in Korean..
2) Excellent documentation practices and the ability to multi-task in a fast paced environment with strong attention to detail and accuracy.
3) Excellent telephone manner and communication skills.

Benefits:

1) Basic Salary up to RM13,000
2) Office nearby public transport (KL)
3) AL & Medical Claim
4) Permanent Position
5) Language Allowance
6) Shift Allowance
7) Relocation Allowance

Job Types: Full-time, Permanent

Pay: RM9,000.00 - RM13,000.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Rotational shift

Experience:

• Customer service: 1 year (Preferred)

Language:

• Korean (Required)
• English (Required)