Shift Leader - One Utama

Job Responsibilities

• Maintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shifts
• Build positive employee experiences on every shift. Provide coaching and feedback. Cultivate a positive work culture that fosters teamwork and collaboration
• Deliver exceptional customer service and lead by example to create a welcoming store environment
• Adhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues. Enforce company policies and standards
• Provide operational support and perform store tasks. Oversee store cleanliness and stock organization
• Maintain rigorous quality control in food and beverage preparation. Conduct regular store inspections to ensure compliance with regulations
• Monitor sales performance and assist the store manager in achieving targets
• Clearly communicate store updates to facilitate smooth shift handovers. Report any issues, incidents, or employee performance concerns to the store manager

Role Requirements

• At least 3 years’ experience in the service industry with at least 1 year experience in a supervisory role
• Passion for F&B industry with proven experience in delivering excellent customer experiences
• Proven experience in leading teams
• Strong interpersonal and communication skills
• Able to multitask and manage change in a fast-paced environment
• Willingness to engage in shift work, which includes work on weekends and PH

Job Type: Permanent

Pay: From RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• STM/STPM (Preferred)

Experience:

• service industry: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)