About the Role

Swift's Data and Services tribe is looking for a product manager to lead the development, implementation and execution of marketing plans for a particular range of insights & analytics solutions in the post-transaction area in order to optimize overall sales, growth and profitability, in line with the Company Strategy and the tribe's vision.

Overview:

Swift is a member-owned cooperative that provides the communication platform, products and services to connect more than 10,000 banking organizations, securities institutions and corporate customers in 211 countries. Driven by unprecedented regulatory pressure, increased customer expectations and fierce competition, the financial services landscape is transforming rapidly and Swift just renewed its ambition to deliver instant and frictionless transactions. Delivering on the strategy implies an increased focus on data and data capabilities as it requires an easier access to more and better data in a secure way. It also requires more advanced analytics to improve the customer experience, and remove obstacles on the customer journey.

In this context, Swift, and more specifically the Post-Transaction Business Area of our Data and Services Tribe, is looking for a Product Manager with proven experience in launching, enhancing and managing products/services. Swift has a unique set of business intelligence solutions composed of a series of insights & analytics which helps the financial community develop their businesses and improve their operational efficiency thanks to actionable Swift transactional data.

As a driving force of technological change, our Data and Services tribe will offer you a unique opportunity to expand your reach in terms of knowledge and network, and build your expertise through Swift’s global platform. This is a great opportunity for a strong professional and team player who enjoys a combination of strategic thinking, responding to ongoing market developments, leveraging data insight and technology, and interacting with customers.

Key Responsibilities and Accountabilities:

As Product Manager, you will participate to the evolution setting and day-to-day management of the Transaction data portfolio, and will in particular:

• Capture and consolidate client’s requirements or feedback, communicate them to the relevant stakeholders (Product Management, Business Development, IT) and follow-up on the delivery/communication;
• Participate in shaping the portfolio vision and go-to-market strategy in alignment with your Product Owner and the company’s strategy;
• Propose, build, manage and deliver marketing collaterals such as factsheets, flyers, reports, internal and external presentations;
• Stay abreast of the developments of the markets supported by the offering (Payments, Trade Finance, Securities, Treasury, Fraud & AML);
• Work in close collaboration with internal stakeholders (commercial teams, risk, operations, finance, communication teams, etc) as part of the product business lifecycle management;
• Provide strategic support to customers;
• Represent the product internally and externally.

Qualifications and skills

• University degree or equivalent;
• Previous experience in a Product development environment, preferably in a Data & Services or Financial Industry sector;
• Proven track record in managing clients and maintaining customer satisfaction;
• Drives successful outcomes through collaboration, influence and partnership in a complex, matrix environment;
• Passionate, self-starter, with personal drive and ambition;
• Team player with good discipline, organized way of working and ability to work autonomously, remotely from some colleagues and in an Agile context;
• Strong communication skills, both written and verbally, and ability to work with internal and external customers;
• Ability and desire to succeed in a diverse, multi-cultural environment, across varied geographies and teams
• A good understanding of the Business Intelligence dynamics and tools (MicroStrategy in particular) is a plus
• Exposure and knowledge on transactional and non-transactional data across Swift is a plus
• Previous experience with working in Agile and with its associated tools (Confluence and Jira) is a plus

Education

University degree

Experience

At least 7 years experience in a financial operations, product or service development/project planning/management role, of which 3 years as junior product manager

Domains

Key Responsibilities

01 . Define product/market and develop improved/new product concepts and/or business solutions requirements based on customer needs.

02 . Produce detailed product definitions and associated business cases. Provide IT with customer/product requirements and act as an interface between product development and commercial teams.

03 . Manage product launch projects, coordinate all aspects of the marketing plan (product/pricing offer, promotion, development of user documentation, training of customers and commercial divisions. )

04 . Manage assigned products through their life cycle by defining yearly sales targets, continuously monitoring P&L and ensuring continually product improvements or renewals.

05 . Liaise with other divisions/departments, customers, vendors, regulatory bodies and industry associations and make presentations.

06 . Keep abreast with trends in the industry and share information with other divisions/departments.

Competency Profile

01. Takes Accountab. for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

02. Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction

03. Expands knowledge
Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.

04. Bus Understanding and Commercial Sense
Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.

05. Builds and reinforces cust relationships
Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.

06. Leads with a team focus
Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.

07. Communicates effectively
Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.