FRONT OFFICE (RECEPTIONIST)

Guest Check-In and Check-Out:

Greet guests warmly upon arrival and assist them with the check-in process.

Verify guest information, such as identification and reservation details.

Handle guest check-out efficiently, including settling bills and providing invoices.

Reservation Management:

Assist guests with making room reservations, both in-person and over the phone.

Update the hotel's reservation system with accurate guest information.

Manage room availability and ensure reservations are accurate.

Customer Service:

Provide excellent customer service by addressing guest inquiries and concerns promptly and

professionally.

Offer information about the hotel's facilities, services, and local attractions.

Handle guest requests, such as room changes, extra amenities, or special arrangements.

Telephone and Communication:

Answer incoming calls promptly and professionally.

Transfer calls to the appropriate department or guest room.

Take messages accurately and ensure they reach the intended recipient.

Cash Handling and Billing:

Handle cash and credit card transactions accurately, maintaining a balanced cash drawer.

Prepare guest bills, explain charges, and process payments.

Keep financial records and reports up-to-date.

Guest Safety and Security:

Ensure the safety and security of guests by following hotel policies and procedures.

Monitor security cameras and report any suspicious activity or incidents to the security team.

Front Desk Administration:

Maintain a tidy and organized front desk area.

Complete administrative tasks, including filing, data entry, and managing paperwork.

Assist in keeping guest records up-to-date and confidential.

Problem Resolution:

Address and resolve guest complaints and issues promptly and effectively.

Escalate more complex problems to the Front Office Manager or relevant department heads.

Collaboration:

Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure guest

needs are met.

Participate in training sessions to stay updated on hotel policies and procedures.

Emergency Response:

Be aware of the hotel's emergency procedures and assist in evacuation or other emergency situations

when necessary.

A Front Office Receptionist is a key representative of the hotel and plays a vital role in ensuring that

guests have a positive and memorable experience during their stay. This position requires a

combination of excellent customer service skills, attention to detail, and the ability to handle a variety

of tasks efficiently.

Job Types: Full-time, Permanent, Internship, Fresh graduate

Pay: RM1,600.00 - RM1,800.00 per month