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Customer Service Executive | January 2025 Intake

  • Full Time, onsite
  • TalReso Consultancy And Advisory Sdn Bhd
  • Petaling Jaya, Malaysia
RM 2,000 - RM 2,900 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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ROLE: Customer Service Executive

PROJECT: Mobile

LOCATION:

  • Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking)
  • FREE shuttle service transport from LRT station to Office based on selected schedule

JOB SCOPE:

  • Attending to inbound calls, live chats and emails
  • Respond to customers' general queries, complaints/feedbacks in a timely and accurate way
  • Assist and resolve customers' inquiries with their mobile subscriptions, mobile plans, contract, mobile devices and monthly payments issues
  • Manage customer complaints and feedbacks accordingly

SALARY PACKAGE:

  • BASIC SALARY: RM 2,000.00- RM 2,900.00
  • KPI & Attendance Allowance: Up to RM500
  • Night Shift Allowance: Up to RM400.
  • Language Allowance: RM800 (Mandarin -speak, read & write)

WORKING HOURS: Mon-Sun (morning, afternoon & night shifts)

  • 5 working days & 2 days off (depending on shifts)
  • 9 hours working (8 hours working + 1 hour break)
  • Earliest shift starts: 7AM
  • Last shift ends: 3AM
  • Training provided (1 month)

Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,000.00 - RM2,900.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Schedule:

  • Afternoon shift
  • Early shift
  • Night shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay

Application Question(s):

  • What is your expected salary? (RM2000 - RM2900)*
  • Are you an immediate joiner?

Education:

  • STM/STPM (Required)

Language:

  • English (Required)

Location:

  • Petaling Jaya (Required)