Process & Quality Controller

Responsibilities: General Responsibilities: • Conduct regular inspections and audits of raw materials, production processes, and finished products to ensure adherence to quality standards and regulatory requirements. • Maintain accurate records of inspection results, test data, and quality control documentation, ensuring traceability and compliance with regulatory agencies. • Participate in internal and external audits, providing documentation, data analysis, and corrective action plans as required by regulatory agencies, customers, or third-party certification bodies. • Create and implement best practice quality vision, strategy, policies, processes, and procedures to aid and improve business performance. • Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of price, quality, and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner. • Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities. • Lead and manage the quality function from new product conception through to warranty analysis to ensure a proactive culture so that customers receive the product to the highest standard of quality possible. • Drive any necessary culture change and improvement in business performance to deliver strategic goals. • Establish quality and reliability standards by studying industry benchmarks and the requirements of customers. People Management: • Provide leadership to departments, coach, mentor and develop direct reports and manage a high performing team that delivers continuous improvement, added value and cost reductions. • Set department objectives and monitor ongoing progress and performance in a timely manner. • Ensure strong communication between teams under leadership to facilitate exchange of information and to implement change and improvements. Financial Budget and Control: • Input and hold responsibility for quality budgets. • Prepare the annual Quality budget and forecasts proposals as well as ensuring compliance with legal standards. • Manage the budget from identification to completion of projects. Requirements: 1. Education and Experience • Bachelor’s degree in Business, Marketing, or a related field. • Proven experience in sales management, with a track record of achieving and exceeding revenue targets in logistics or express industry. • Excellent communication and interpersonal abilities. • Analytical mindset with the ability to use data to drive decisions. • Ability to thrive in a fast-paced and dynamic environment. • Proficient in English and Mandarin as this role required to communicate with HQ colleagues who speak and write in Mandarin. 1.1 Skills and Competencies (E.g : PC/Software Applications, Language, Personal Characteristics or Behaviors) • Proficient in both verbal and written in English and Mandarin as system is in Mandarin and required to deal with Mandarin speaking colleagues from HQ.