Customer Service

Requirements: • Diploma or Degree in Business Administration / Marketing. • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential • Possess good telephone etiquette with a smiley voice. • Knowledge in handling basic computer (Microsoft Excel/Word etc). • Good communication and interpersonal skills. • Ability to multi-task, prioritise and manage time effectively • Social media savvy Responsibilities • Interact with customers to provide information in response to inquiries about products & services. • Process customer orders and complete activations in an accurate and timely manner, including verifying customer’s P.O. against Quotation. • Perform initial checking on customer supplied items for eg. Artwork, film, sample, etc. • Preparing docket to production (Issuing of Job Sheet, Packing Label, Part No Label ) • Monitor delivery timeliness & issuance of Delivery Note upon delivery • Feedback and update sales team on customer’s requirement, production and delivery status whenever necessary. • Assist in administration duties of Sales & Marketing Department. • Ensure all activities are performed in a proper and professional manner according to company standards. • Ensure that all important records are documented as per ISO 9001:2000 requirement. • Perform other job related duties as assigned.