Resort Manager

Job Overview

As a Resort Manager, you will oversee the daily operations of our resort, ensuring exceptional guest experiences and smooth functioning of all departments.

Duties

• Manage all aspects of the resort, including accommodations, dining, and recreational facilities
• Supervise staff members across various departments to maintain high service standards
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Coordinate with vendors, suppliers, and contractors to ensure quality services and products
• Handle guest inquiries, requests, and complaints promptly and professionally
• Monitor financial performance, budgets, and expenses to achieve profitability goals
• Ensure compliance with health, safety, and licensing regulations

Skills

• Proficiency in hospitality management with a focus on resort operations
• Excellent customer service skills with a strong emphasis on guest services
• Ability to communicate effectively with a diverse clientele; bilingual skills are a plus
• Knowledge of hotel industry practices and trends
• Strong leadership qualities to motivate and guide staff members
• Understanding of human resources practices in a hospitality setting
• Familiarity with phone etiquette and professional communication protocols

Job Type: Full-time

Pay: RM15.06 - RM15.94 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• On call