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Inbound Customer Service (Telecommunication)

Salary undisclosed

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Availability Status

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  • Able to start on 6 January 2025
  • Min. SPM holder
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications
  • Pass pre-phone interview & assessments.

Responsibility

Job scope

  • Handle incoming customer enquiries over the telephone only
  • Assist customer related to telco problem
  • Billing/Prepaid/Postpaid/Line issue etc
  • Idenfying the issue, assist customer according to the system

Working Days

  • 5 working days, 2 rest days (can be on weekend or weekdays)

Working Shif (Weekly basis):

  • Morning
  • 8:00am - 5:00pm
  • 9:00am - 6:00pm
  • Evening
  • 1:00pm - 10:00pm
  • 3:00pm - 12:00am

Remuneration Package

  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Benefits

  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)
  • Staff benefits

Working Location

  • Berjaya Times Square Jalan Imbi, Kuala Lumpur
  • Accessible by LRT & Monorail Imbi

*** Available to recommend Friends too

Job Type: Full-time

Pay: RM2,150.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus

Application Question(s):

  • How much is your expected salary?
  • Are you able to join on 6 January 2025?

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)

Expected Start Date: 01/06/2025

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