Service Crew (Restaurant)

Location : Jalan Tun Mohd Fuad 1, 60000 Taman Tun Dr. Ismail, Kuala Lumpur, Malaysia

Job Scope / Responsibilities :

Customer Service:

• Greet customers warmly, take food and beverage orders, and assist with menu selections. Provide prompt, friendly, and efficient service to ensure customer satisfaction.

Order Taking and Processing:

• Accurately input customer orders into the point-of-sale (POS) system, communicate orders to the kitchen or bar, and process payments.

Food and Beverage Service:

• Serve food and drinks to customers in a timely and efficient manner, ensuring correct items are delivered and presented according to restaurant standards.

Cleanliness and Maintenance:

• Maintain cleanliness in the dining area, including wiping down tables, cleaning chairs, and keeping the floors free from debris. Ensure that service areas are organized and well-stocked with necessary supplies.

Kitchen Support:

• Assist with food preparation and assembly, such as preparing condiments, assembling trays or meal boxes, and refilling supplies as needed.

Handling Customer Complaints:

• Address any customer complaints or concerns professionally and calmly. Escalate issues to a supervisor or manager when necessary.

Cash Handling:

• Handle cash and credit transactions accurately and responsibly. Provide correct change to customers and follow cash handling procedures.

Requirements :

• High school diploma or equivalent preferred.
• Previous experience in customer service, preferably in a restaurant or hospitality setting.
• Ability to work in a fast-paced environment.
• Strong communication skills and ability to interact positively with guests and team members.
• Knowledge of food safety standards is a plus.
• Availability to work shift, including nights, weekends, and holidays.

Job Types: Full-time, Fresh graduate

Pay: RM1,500.00 - RM2,000.00 per month

Benefits:

• Free parking
• Meal provided
• Professional development

Supplemental Pay:

• Overtime pay