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Customer Service Officer

  • Full Time, onsite
  • Infinity Logistics & Transport Sdn Bhd
  • Port Klang, Malaysia
RM 2,000 - RM 3,000 / month

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Infinity Logistics & Transport

Location: Pulau Indah

Responsibilities:

  • Managing the entire shipment fulfillment process including the import and export documentation, from receiving jobs to tracking shipments and ensure delivery time.
  • Regularly communicating with clients to provide updates on the shipment status.
  • Handling and resolving complex issues, such as shipment delays, cargo damages, or customs-related problems, to ensure customer satisfaction.
  • Coordinating with internal division and external vendor for custom clearance, submission of document to Government Bodies, delivery plan with operation team, and transporter.
  • Monitor the operation to prevent wrong delivery & quantity being delivered to customers.
  • Identify areas for process optimization within the warehouse operation to enhance efficiency and reduce errors.
  • Reporting update, Job Closing and Billing Advice.
  • Responding to new inquiries from customers and keep customers informed about their stock balance.
  • Collecting feedback from customers about their experience and using this feedback to improve warehouse processes.
  • Assisting customers in filing claims for damaged or missing items and guiding them through the claims process.

Requirements:

  • Diploma in Logistics, Supply Chain Management, Business Administration, or a related field. Fresh graduate are also encourage to apply.
  • Have experience in logistics industry is an advantage.
  • SPM holder with experience in Customer Service or logistic industry.
  • Strong interest in pursuing a career in logistics, shipping, or warehouse management.
  • Excellent analytical and problem-solving skills.
  • Able to communicate with the customers confidently and fulfill customer requirements.
  • Ability to work effectively in a team.
  • Proficiency in Microsoft Office Suite (Word, Excel, Power Point).
  • Ability to adapt to a fast-paced work environment and learn quickly.

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Pulau Indah: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you possess own transport?

Experience:

  • Customer service: 1 year (Preferred)