Customer Service Officer
RM 2,000 - RM 3,000 / month
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Infinity Logistics & Transport
Location: Pulau Indah
Responsibilities:
- Managing the entire shipment fulfillment process including the import and export documentation, from receiving jobs to tracking shipments and ensure delivery time.
- Regularly communicating with clients to provide updates on the shipment status.
- Handling and resolving complex issues, such as shipment delays, cargo damages, or customs-related problems, to ensure customer satisfaction.
- Coordinating with internal division and external vendor for custom clearance, submission of document to Government Bodies, delivery plan with operation team, and transporter.
- Monitor the operation to prevent wrong delivery & quantity being delivered to customers.
- Identify areas for process optimization within the warehouse operation to enhance efficiency and reduce errors.
- Reporting update, Job Closing and Billing Advice.
- Responding to new inquiries from customers and keep customers informed about their stock balance.
- Collecting feedback from customers about their experience and using this feedback to improve warehouse processes.
- Assisting customers in filing claims for damaged or missing items and guiding them through the claims process.
Requirements:
- Diploma in Logistics, Supply Chain Management, Business Administration, or a related field. Fresh graduate are also encourage to apply.
- Have experience in logistics industry is an advantage.
- SPM holder with experience in Customer Service or logistic industry.
- Strong interest in pursuing a career in logistics, shipping, or warehouse management.
- Excellent analytical and problem-solving skills.
- Able to communicate with the customers confidently and fulfill customer requirements.
- Ability to work effectively in a team.
- Proficiency in Microsoft Office Suite (Word, Excel, Power Point).
- Ability to adapt to a fast-paced work environment and learn quickly.
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Pulau Indah: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you possess own transport?
Experience:
- Customer service: 1 year (Preferred)
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