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CUSTOMER CARE EXECUTIVE (PROPERTY DIVISION)

RM 4,000 - RM 4,999 / month

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• Respond to customer inquiries promptly and professionally via phone, email, live chat, or in-person interactions. • Provide accurate information about products, services, policies, and procedures to customers. • Coordinate the handover process for properties, ensuring a smooth transition for customers moving in. • Address any immediate concerns or issues during the move-in process. • Address and resolve customer complaints, concerns, and issues in a timely and satisfactory manner. • Collaborate with other departments to ensure swift resolution of customer issues and to improve overall customer experience. • Provide feedback to management regarding common customer concerns and suggestions for improvement. • Handle escalated customer issues with a calm and empathetic approach. • Continuously seek ways to enhance the customer service experience and streamline processes. • Perform ad-hoc tasks as assigned by superior.