CUSTOMER SERVICE EXECUTIVE (KL BASED) - MANDARIN SPEAKING

Job Highlights

• Attractive remuneration and good benefits
• Fun and dynamic working environment
• Outstanding career advancement opportunities
• HYBRID MODE

Job Description

• To manage incoming calls and live chat from customers in relation to online products and services
• To deal directly with customers by phone, email, live chat, and social media.
• Resolves product or service problems by clarifying the customer's complaint.
• Follow up to ensure that appropriate actions were taken regarding customers’ requests and identify and assess customers' needs to achieve satisfaction.
• Open and maintain customer accounts by recording & updating account information.
• Compile reports on overall customer satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Must be able to READ & WRITE in Mandarin as part of works requirement.
• Candidates must based in Klang Valley.
• Perform other related duties as required.

Requirements:

• FRESH GRADUATE is encouraged to apply.
• Required skills: Microsoft Office (Word, Excel, PowerPoint)
• Fluent in English and Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.
• Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
• Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
• Willing to work on shifts including weekends and public holidays.
• Candidates must be based in KL / Klang Valley

Other benefits:

• A good amount of Annual Leave entitlement
• Entitled to various allowances. (medical, dental, optical, sports, personal wellness & etc.)
• Shift Allowance (Night)
• WFH
• Performance based bonus and annual salary review (Performance review system applies)-terms & conditions.
• And many more
• Salary range: RM2000 - RM4000 (depends on works experiences)

Job Type: Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Schedule:

• Day shift
• Holidays
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• this is a MUST requirement due to work related matter. Candidate MUST be able to READ & WRITE in Mandarin. (Answer: YES / NO)
• Are you willing to work in shifts? required to work on weekend/public holiday/morning/night-are you able to commits? (YES/NO)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Required)