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Customer Service Executive (Kuala Lumpur)

RM 2,150 - RM 2,350 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Requirements:

  • Malaysian citizen
  • Min. SPM holder
  • Fresh graduates are welcome!
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Willingness to work flexible, rotational shifts, including weekends.
  • Pass pre-phone interview & assessments
  • Can join on 6 January 2025

Job scope

  • Excellent telephone etiquette (professional, confident and patient)
  • Assist customers related to telco problem
  • Billing/Prepaid/Postpaid/Line issue etc
  • Identifying the issue, assist customer according to the system

Working Shift:

  • 8:00AM - 12:00AM
  • 8 working hour daily in rotational shift basis
  • 5 working days weekly in rotational shift basis
  • 2 days off per week

Remuneration Package

  • Salary package : Up to RM3,000
  • Basic salary: RM2,150.00 (Fixed) / RM2,350.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Working Location

  • Berjaya Times Square Jalan Imbi, Kuala Lumpur
  • Nearby to Monorail Imbi station

Job Types: Full-time, Fresh graduate

Pay: RM2,150.00 - RM2,350.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus

Application Question(s):

  • What is your expected salary?
  • If you hired, can join on 6 January 2025?

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)