Customer Service Executive

Responsibilities:
* Lead the customer service team in ensuring a high level of customer service standard in attending to customer enquiries, complaints, membership, etc., as according to the standard workflow and procedures.
* To supervise, monitor and ensure operational activities at respective service counters are carried out as according to the required standard procedures and practices, ensure cases are follow-up accordingly until a case is resolved and closed.
* Tackling complicated issues/complaints and implementing necessary improvement measures.
* Driving new and dynamic CRM programs and initiatives for our existing and new members that build customer engagement and loyalty to increase repeat purchases, account retention and renewals.
* Consolidate and provide data generation, campaign analysis and report reconciliation and compilation from CRM System, POS System, etc. on timely manner.
* Execute and perform any task or assignment that may be assigned by the superior. Reporting to the Store Manager.

Requirements:
* Minimum Diploma in any related field.
* At least 3 years of working experience managing a team in Customer Service, preferably in the retail industry.
* Excellent command of both written and spoken English and Bahasa Malaysia.
* Strong leadership skills with a positive attitude and good problem solving abilities.
* Excellent interpersonal and communication skills and is able to work well with all levels of staff.
* Able to work and follow retails shift working hours.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Professional development

Schedule:

• Rotational shift

Application Question(s):

• Are you prepare to work on Public Holiday and shift basis?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 3 years (Required)

Language:

• English (Required)