CRM Supervisor

Job Description: CRM Supervisor

Position: CRM Supervisor
Department: Sales/Customer Service
Location: [Insert Location or Remote]
Reports To: Sales Manager

Job Summary: We are seeking a dedicated and experienced CRM Supervisor to oversee the day-to-day operations of our customer relationship management system. The ideal candidate will support the Sales Manager in managing the CRM team, which includes both sales and customer service representatives, ensuring the effective use of the CRM system to drive customer satisfaction and sales performance. The CRM Supervisor will also assist team members in achieving their targets.

Key Responsibilities:

CRM System Management:

• Supervise the daily operations of the CRM system, ensuring data accuracy and system functionality.
• Monitor CRM usage to ensure compliance with company policies and best practices.
• Assist in the implementation and maintenance of CRM processes and workflows.

Team Supervision:

• Lead, motivate, and manage a team of CRM specialists, including sales and customer service representatives.
• Assign tasks and set performance goals for team members.
• Conduct regular performance reviews and provide feedback to team members.
• Address and resolve any issues or challenges faced by the CRM team.

Customer Interaction:

• Oversee the handling of customer inquiries and issues through the CRM system.
• Ensure high levels of customer satisfaction by providing timely and effective solutions.
• Analyze customer feedback and CRM data to identify areas for improvement.

Sales and Customer Service Support:

• Assist the sales and customer service teams in leveraging the CRM system to manage leads, opportunities, and customer interactions.
• Provide training and support to team members on CRM best practices.
• Track and report on sales activities and performance metrics using the CRM system.
• Support team members in achieving their individual and team targets through effective use of the CRM.

Reporting and Analysis:

• Generate and analyze CRM reports to provide insights on customer behavior and sales trends.
• Present findings to the Sales Manager and senior management to inform strategic decisions.
• Identify opportunities to enhance CRM processes and improve efficiency.

Training and Development:

• Develop and deliver training programs for new and existing CRM team members.
• Stay updated with the latest CRM trends and technologies and incorporate them into team practices.
• Promote continuous learning and professional development within the team.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in a supervisory role within a CRM, sales, or customer service environment.
• Strong understanding of CRM systems and customer relationship management principles.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Familiarity with CRM software and tools, particularly [specific CRM system, e.g., AmoCRM, Salesforce, etc.].
• Ability to work effectively in a fast-paced, dynamic environment.

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Attendance bonus
• Commission pay