Franchise Operations Manager
RM 5,000 - RM 7,000 / month
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- Franchisee Management:
- Responsible for guiding and supporting franchisees in their daily operations, ensuring compliance with brand standards.
- Conduct regular checks on franchisee operations, assist in resolving operational issues, and drive business growth.
- Provide training and coaching to franchisees to improve their management skills and operational efficiency.
- Organize regular franchisee meetings to share successful cases and operational tips, fostering franchisee cohesion.
- Marketing Support:
- Develop and implement marketing plans for franchise stores based on market research, ensuring promotional activities effectively boost sales.
- Assist franchisees in formulating local marketing strategies tailored to regional market demands, driving localized brand development.
- Review franchisee promotional activities and advertising materials to ensure they align with brand image and marketing requirements.
- Brand Standards and Process Oversight:
- Ensure all franchise stores adhere to company brand standards, service processes, and operational procedures.
- Conduct regular store inspections, evaluate compliance with brand image, service quality, and product standards, providing improvement suggestions.
- Report regularly to headquarters on franchisee performance and market feedback, suggesting necessary improvements.
- Financial and Performance Management:
- Assist franchisees with budgeting and financial management, monitoring their cost control, profitability, and use of operating funds.
- Analyze sales data, monitor franchisee performance, ensure targets are met, and take necessary actions to adjust operations.
- Oversee inventory management and supply chain operations, ensuring efficiency and avoiding stock shortages or excess.
- New Store Opening and Expansion:
- Assist in evaluating potential franchisees, supporting them through site selection, contracts, and store opening preparations.
- Provide operational and technical support for new store openings, ensuring smooth launches and achieving initial targets.
- Track the performance of new stores post-launch, providing ongoing support and optimization recommendations.
- Industry Trends and Competitive Analysis:
- Stay updated on industry trends and market dynamics, adjusting franchisee operational strategies to enhance competitiveness.
- Analyze competitor strengths and weaknesses through market research, proposing improvements.
- Enhancing Franchisee Satisfaction:
- Establish a feedback mechanism to regularly collect franchisee opinions and suggestions, improving company policies or services.
- Follow up on franchisee complaints and ensure timely resolution, maintaining long-term positive relationships
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