Technical Customer Support Intern

Pixalink Sdn Bhd

About Pixalink

Pixalink is a rapidly growing software company founded in 2022, specializing in Customer Loyalty Programs and WhatsApp Automation solutions. With over 8 years of collective experience in digital solutions and serving 200+ brands, we help businesses automate customer engagement, increase sales, and boost retention rates through our innovative cloud-based platform. Our clients include leading names in F&B, retail, and hospitality sectors across Malaysia and the UAE.

Role Overview

We're seeking an enthusiastic Technical Customer Support Intern to assist our Technical Customer Support team. This internship provides hands-on experience in SaaS customer support while developing skills in content creation and knowledge base management. The ideal candidate should be eager to learn about customer service in a tech environment and have an interest in creating educational content.

Key Responsibilities

• Assist in handling basic customer inquiries about our loyalty program platform and WhatsApp automation solutions
• Help create and organize educational content for our knowledge base
• Support the team in documenting common user questions and solutions
• Assist in creating user guides and tutorial content
• Help maintain and update WordPress website content
• Learn and support platform demonstration to new users
• Assist in content creation for user education materials

Key Learning Opportunities

• Gain practical experience in SaaS customer support
• Develop content creation skills for technical documentation
• Learn about loyalty programs and WhatsApp Business API
• Understand customer education and onboarding processes
• Experience in knowledge base management
• Exposure to WordPress content management
• Understanding of B2B customer service
• Learn about digital marketing and customer engagement strategies

Requirements

Essential

• Currently pursuing Diploma/Degree in IT, Computer Science, Marketing, or relevant field
• Strong written and verbal communication skills in English
• Basic computer literacy and willingness to learn technical concepts
• Creative mindset with interest in content creation
• Patient and customer-oriented attitude
• Eager to learn about CRM systems and loyalty programs

Preferred

• Basic understanding of WordPress
• Interest in digital marketing
• Basic graphic design skills
• Ability to communicate in Bahasa Malaysia and/or Mandarin

What We Offer

• Hands-on experience in a fast-growing startup
• Exposure to leading brands in F&B and retail
• Mentorship from experienced team members
• Certificate of completion
• Opportunity for full-time conversion based on performance
• Real project experience in SaaS industry

Work Arrangement

• Duration: 3-6 months
• Full-time internship
• Hybrid working model
• Based in Kuala Lumpur (ASBX Room, Level 7, Asia Pacific University of Technology & Innovation)

Contact Information

• Email: [email protected], [email protected]
• Phone: +6012-706-7066
• Address: ASBX Room, Level 7, Asia Pacific University of Technology & Innovation (APU), Jalan Teknologi 5, Taman Teknologi Malaysia, 57000 Kuala Lumpur

Additional Details

• Location: Bukit Jalil, Kuala Lumpur
• Role Type: Internship
• Work Mode: Hybrid
• Candidate Type: Local
• Tech Stack: Digital marketing, WordPress, Knowledge Base Management

Job Type: Internship
Contract length: 3 months

Pay: RM1.00 - RM2.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Technical Support: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)