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Real Time Analyst Tagalog

Salary undisclosed

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**THIS ROLE ONLY NEEDS NATIVE TAGALOG SPEAKERS** "RTA will act as a liaison between the Centralized and Site WFM teams. Preparation of daily / Weekly / Monthly MIS reports & presentations / decks Preparing of schedules using Erlang for different queues across multiple locations Resolve escalated issues and requests from site management Root cause analysis of SLA deviations, action plan development and resolution Monitor real-time queue, schedule adherence & attendance. Key daily exception requests and update schedules Cross-train with Scheduling Analyst Optimize breaks the day of or day before the actual schedule Schedule ADHOC intra-day training requests and update schedules Produce and analyze daily efficiency reports (representative availability, access level etc.) Attend centralized and/or site management meeting, as require, Cater to real time adhoc requests as and when required"