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Job Scope / Responsibilities :
Customer Service:
Greet customers warmly, take food and beverage orders, and assist with menu selections. Provide prompt, friendly, and efficient service to ensure customer satisfaction.
Order Taking and Processing:
Accurately input customer orders into the point-of-sale (POS) system, communicate orders to the kitchen or bar, and process payments.
Food and Beverage Service:
Serve food and drinks to customers in a timely and efficient manner, ensuring correct items are delivered and presented according to restaurant standards.
Cleanliness and Maintenance:
Maintain cleanliness in the dining area, including wiping down tables, cleaning chairs, and keeping the floors free from debris. Ensure that service areas are organized and well-stocked with necessary supplies.
Kitchen Support:
Assist with food preparation and assembly, such as preparing condiments, assembling trays or meal boxes, and refilling supplies as needed.
Handling Customer Complaints:
Address any customer complaints or concerns professionally and calmly. Escalate issues to a supervisor or manager when necessary.
Requirements :
- High school diploma or equivalent preferred.
- Previous experience in customer service, preferably in a restaurant or hospitality setting.
- Ability to work in a fast-paced environment.
- Strong communication skills and ability to interact positively with guests and team members.
- Knowledge of food safety standards is a plus.
- Availability to work shift, including nights, weekends, and holidays.
Job Types: Full-time, Fresh graduate
Pay: RM1,500.00 - RM2,000.00 per month
