Technical Customer Care Executive (Mandarin Speaker)
RM 3,100 - RM 4,000 / Per Mon
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- Respond to user queries via email, chat, or phone, depending on the support channel. Maintain a professional, empathetic, and solution-oriented tone during interactions.
- Diagnose, troubleshoot and identify solutions for customer.
- Manage databases and ensure system security.
- Device and Hardware Assistance: Help customers troubleshoot issues with devices such as routers, modems, and smart home devices.
- Candidate must possess at least SPM.
- Required language(s): Mandarin, English. (Must be able to speak MANDARIN to ensure smooth communication with end-user support.
- Need to be a fast learner as we are a fast-paced company.
- Great attention to details and excellent problem-solving skill.
- Fresh Graduates are encouraged to apply. Have experience as Technical Customer Service will more prefer.
- Willing work as Rotational Shift.
- EPF/SOSCO
- Provided training.
- Provided commission
- Provided allowance.
- Near to LRT Sration.
- 5 working days ); 9 hour per shift.
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