Epicareer Might not Working Properly
Learn More

Customer Support

Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
§ Answer incoming calls in a timely manner § Resolving customers challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution). § Beyond First Call Resolution cases, escalate them to technical level 2 or back-end support level 2 via email and/or escalation system, and follow up thereafter until closure. § Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA). § Attending to cases escalated by client's through web portal and resolve them within SLA. § Log case in tool provided by Client on calls and email attended to track productivities.