Manager

Responsibilities

• Supervise and lead a team of cafe employees, including training, scheduling, and performance management.
• Oversee daily operations, including opening and closing procedures, food preparation, cooking, and serving, to ensure efficient and timely service.
• Maintain high food quality, cleanliness, and sanitation standards to meet health and safety regulations and company policies.
• Monitor and control inventory levels, ensuring proper stock rotation, making supply orders, and minimizing waste to optimize cost efficiency.
• Ensure that all equipment functions properly and coordinate repairs and maintenance as needed.
• Manage customer complaints and resolve issues promptly and efficiently to ensure a positive dining experience.
• Develop and implement strategies to increase sales, improve profitability, and achieve business objectives.
• Implement and enforce company policies and procedures, including food safety and hygiene guidelines.
• Conduct regular performance evaluations and provide ongoing training and development opportunities for team members.
• Collaborate with the management team to develop marketing strategies and promotional activities to attract and retain customers.

Required skills

• Strong leadership and management skills, with the ability to motivate and inspire a team to achieve goals and deliver excellent customer service.
• Excellent communication and interpersonal skills to effectively interact with customers, employees, and vendors.
• Exceptional organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Thorough knowledge of food safety and sanitation regulations to ensure compliance and maintain a safe working environment.
• Proficient in using technology and computer systems for inventory management, sales reporting, and scheduling purposes.
• Problem-solving and decision-making skills to address operational issues quickly and effectively.
• Ability to work flexible hours, including weekends and evenings, to accommodate the needs of the business.

Qualifications

• A high school diploma or equivalent in hospitality or business management is a plus.
• Previous experience in a fast-paced food service environment, preferably in a managerial role.
• Knowledge of café industry trends, customer preferences, and menu development.
• Familiarity with POS systems, inventory management software, and other relevant technology.
• ServSafe or equivalent certification in food safety and sanitation.
• Ability to lift heavy objects and stand for extended periods.