Shop Manager - Retail Fashion
RM 3,500 - RM 4,500 / Per Mon
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- Perform excellent customer service and demonstrate strong selling skills
- Manage people, store operations, and environment as per Standard Store Operating Procedures (SOP) to achieve sales, service, customer satisfaction, and profitability goals
- Ensure store windows and in-store visual merchandising are in line with the brand’s guidelines and the store is maintained in proper housekeeping
- Monitor the retail store inventory level; replenishment of stock and return cycle is carried out accordingly
- Ensure 100% implementation of promotional and marketing events organized by the brand marketing team.
- Attend to customer complaints and ensure they are tactfully handled
- Communicate company and store direction to staff and prepare an action plan in order to drive sales
- Implement sales events and promotions in accordance to the sales plan
- Maintain store staff job results by leading, coaching, training, motivating, counseling, and disciplining employees; also monitoring job results and providing advice for staff performance improvement
- Work with the management and HR regarding manpower planning, recruitment and selection, training program, staff evaluation, and all personnel actions
- Submit attendance report and other related documents to HR and Finance Manager for payroll processing
- Ensure that all HR issues are carried out consistently with the company’s HR policies and practice
- Responsible for staff working schedule, handle and maintaining staff discipline
- Submit all monthly store expenses/invoices, sales performance, and other reports to Finance Manager to process the payment
- Support Finance Manager for any required Administrative and Financial Activities
- Work with the parent company in Thailand and shipping company on the import process
- Other tasks as assigned by the immediate superior.
- With a pleasant and mature personality
- Diploma in Business Administration or any related field
- Able to speak in English and Bahasa Malaysia
- Minimum of 7 years experience in fashion retail operation with at least 1 year of store management experience as Supervisor/Manager
- Good interpersonal skills, leadership qualities, and managerial skills
- Confident, dynamic, proactive, sales-oriented, motivated with a committed work attitude
- Specialize in customer service with strong communication and presentation skills
- Sales Commission
- Sales Incentives
- Compassionate, Marriage Leave
- Annual Increment
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