Senior E-Commerce Executive

Job Responsibilities: - Oversee and manage the day-to-day operations of E-Commerce Marketplaces (Lazada, Shopee, Webstore, Tik Tok & etc) - Timely update and upload new products and product listings. - Create and maintain product listings, such as product description, status, price, and images when required. - Execute basic graphics and video edits as needed. - Liaise with customers regarding missing/damaged items or returns. - Manage returns, arrange replacements or refunds, and maintain accurate records. Prepare bi-weekly reports for returns and refunds across all marketplaces. - Ensure the attractiveness of Marketplace & Webstore at all times. - Control inventory and synchronize between platforms. - Extract and analyze data from online marketplaces and internal systems for actionable insights. - Manage customer inquiries and customer service. - Liaise with stakeholders on upcoming deals/promotions. - Collaborate with internal teams and external vendors to define project requirements, timelines, and deliverables. - Work with Sales & Marketing team for branding and awareness activities. - Conduct market research and provide recommendations to Management. - Monitor project progress, identify risks, and implement corrective measures for successful completion. - Evaluate customer journey to improve customer experience, enhance satisfaction, and drive business for online platforms. - Assist in packing, stock management, and stock count when needed. Requirements: - Bachelor's Degree, Post Graduate Diploma, Professional Degree. - Minimum 2-3 years of related experience in E-commerce. - Highly knowledgeable about e-commerce platforms like Sitegiant Unicart, Sitegiant ERP, Shopee, Lazada, TikTok. - Passionate about E-commerce and online marketing initiatives. Proven experience in managing online marketplaces, data analysis, ERP, POS system, and IT project management. - Strong analytical skills and ability to translate data into actionable insights. - Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders. - Attention to detail and strong organizational skills to manage multiple tasks and projects. - Proactive, resourceful, detail-oriented, well-organized, self-directed, and able to thrive in high-pressure situations. - Able to work independently with minimum supervision, self-motivated, and a team player. - Ability to handle multiple tasks, prioritize, and work efficiently under tight deadlines. - Good command of English, Mandarin, and Bahasa Malaysia in both spoken and written. - Ability to adapt to a fast-changing environment. - Proactively seek solutions until issues are resolved. - Basic knowledge of graphic design is an added advantage Job Type: Full Time, 6 days (Mon-Fri 9am-6pm, Sat 9am - 5pm) Benefits : EPF, Socso, Yearly Bonus, Personal Insurances, Attendance Allowance, Medical Allowance, Annual Leave