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Customer Service Executive (Cantonese Speaking)

RM 3,000 - RM 5,000 / Per Mon


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  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take minutes of meetings
  • Basic product photoshop skill
  • Working Days : 6days
  • Minimum possess at least Secondary Level / SPM with 2years experience in customer service
  • Required Language (Mandarin , Cantonese , English)
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Knowledge in handling Basic Computer (Microsoft Excel/Word etc).
  • Good Communication and Interpersonal Skills.
  • Ability to multi-task, Prioritise and manage time effectively
  • Able to work rotational shift (night shift WFH)
  • Annual Leave and Sick Leave
  • KWSP and SOCSO