Customer Experience Associate (Junior/Senior)

Responsibilities: Promptly and courteously address customer inquiries, complaints, and feedback across multiple channels (phone, email, chat, social media, marketplaces) with excellent tone, grammar and spelling for written communications. Actively listen to customers' concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues and meet their needs. Build long-term relationships with our customers by offering advice and accurate information regarding our products, medicines, treatments, and services to customers Help resolve any technical or customer-related issues that arise during consultations, ensuring a smooth experience for both doctors and customers. Keep thorough records of customer feedback, information, issues, and resolutions using appropriate tools and systems. Become an expert in all of our products and offerings and maintain up-to-date knowledge in a fast-changing environment. Strive to meet and exceed structured performance targets. Maintain the highest level of discretion when dealing with customer issues. Experience required About you: 2+ years of experience in a customer service or related role, preferably in a high-growth startup or e-commerce environment (telehealth or healthcare setting is a plus!) Strong written and spoken English skills to communicate effectively with customers across all channels. Excellent problem solving and communication skills with a high attention to detail and quality. Demonstrated ability to learn quickly to work proficiently across multiple systems and platforms. Familiar with customer service tools e.g. Intercom, Zendesk etc Ability to handle multiple customer interactions simultaneously while maintaining a high level of professionalism and efficiency. Self-starter mindset who also thrives when collaborating with working teams Passion for healthcare, wellness, and making a positive impact on people's lives. Willingness and ability to work non-standard business hours, including weekends, evenings & holidays, if required.