Associate Director, Global Payment Services

Oversee and manage a team of Associates, supporting and collaborating with the team to ensure stability, growth, and success. Manage and train team members on different forms of payments and help them to become efficient using various banking systems. Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client service level agreements. Ensure all processes are performed following operational controls and all relevant checklists are completed. Ensure the accuracy of payments prepared by their team and take accountability for meeting service level agreement deadlines. Work with other Settlement Solutions teams globally and other internal teams such as CO and banking to ensure all deliverables are met. Identify any risks or gaps in processes and work with management and the team to implement a better process. Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level. Respond to all client queries.