Customer Service Representative

JOB DESCRIPTION: Greet patients with a positive and helpful attitude. Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material Reply patient’s enquiries via WhatsApp/Telegram/Email. Update and make an appointment for patients (Consultation, treatments etc.) Update appointment in google calendar and appointment book. Perform other clerical receptionist duties such as filing, photocopying, transcribing and email to patients or supplier etc. Resolve patient issues, complaints, problems in a quick, efficient manner to maintain a high level of patient’s satisfaction and quality service. Replenishment of medications and consumables as required. Other duties assigned by Manager from time to time. Must be a multi-tasking person. REQUIREMENT: Proven work experience as a Receptionist, Front Office Representative or similar role Competency in Microsoft applications including Word, Excel, and Outlook. Professional attitude and appearance Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Able to contribute positively as part of a team, helping out with various tasks as required. Required language (s): English and Bahasa Malaysia