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Front Office Assistant / Front Office Supervisor

RM 1,700 - RM 2,300 / Per Mon


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  • Carry out guest registration processes and payment collection accurately and efficiently.
  • Post relevant guest transactions promptly and accurately.
  • Take full responsibility for the daily cash float and remit all monies collected to the accounts department according to stipulated policies.
  • Provide excellent and warm service to all guests with a genuine smile.
  • Ensure a high satisfaction index from guests regarding product quality and service standards.
  • Upsell rooms and other business opportunities within the resort to maximize hotel profitability.
  • Submit required daily reports to the accounts department or management.
  • Able to read, write, speak, and understand Bahasa Malaysia and English to communicate effectively with guests and employees.
  • Able to effectively deal with internal and external customers, analyze accurate information, and resolve conflicts.
  • Strong interpersonal skills to provide overall guest satisfaction.
  • Able to work under pressure and handle stressful situations during busy periods.
  • Diploma in Hospitality Management or relevant certification in Tourism Management and customer service experience.
  • 1-2 years of experience in the Front Office Department and Hotel Industry.
  • Required languages: Bahasa Malaysia & English (Mandarin is an added advantage).
  • Malaysian citizen only.
  • Fresh graduates are encouraged to apply
  • EPF / SOCSO
  • Annual Leave