Tour Executive

Job Title: Tour Executive (Travel Agency) Job Summary: The Tour Executive is responsible for managing and coordinating the delivery of travel packages, tours, and experiences for clients. This role involves planning, organizing, and overseeing all aspects of group and individual tours, ensuring clients receive exceptional service and memorable experiences. The Tour Executive works closely with suppliers (hotels, transport services, guides, etc.), provides customer support, and manages the logistics of tours from inception to completion. Key Responsibilities: Tour Planning and Coordination: Develop and plan travel itineraries for both group and individual tours, including transportation, accommodation, activities, and excursions. Research and recommend tourist destinations, local attractions, and activities to include in travel packages. Ensure that all aspects of the tour, such as routes, transportation, accommodation, and activities, are well-organized and aligned with client preferences. Customer Consultation and Sales: Meet with clients to understand their travel needs and provide them with detailed information on available tours and packages. Sell and upsell travel packages, tours, and additional services such as sightseeing excursions, travel insurance, and upgrades. Advise clients on destination-related requirements such as visas, vaccinations, and travel documentation. Supplier and Vendor Management: Liaise with local suppliers (hotels, transportation services, tour guides, etc.) to book services and secure competitive rates. Ensure that service providers maintain high-quality standards and meet client expectations. Negotiate with suppliers to obtain the best possible rates and services for clients, ensuring profitability for the agency. Tour Execution: Oversee the smooth execution of tours, ensuring timely arrivals, departures, and adherence to the itinerary. Coordinate and communicate with local suppliers, tour guides, and transportation services to ensure seamless tour experiences. Act as the primary point of contact for clients during the tour and provide support for any issues or questions that arise. Customer Service and Problem Resolution: Address and resolve any client complaints, issues, or concerns during the tour in a professional and efficient manner. Ensure clients are satisfied with their tour experience, maintaining high levels of customer service throughout the process. Provide clients with updates and important information before and during the tour, ensuring transparency and clear communication. Logistics and Documentation: Handle all logistical arrangements for tours, including booking transportation, coordinating schedules, and managing documentation. Prepare and provide clients with necessary travel documents such as itineraries, vouchers, tickets, and other relevant materials. Ensure all legal and regulatory requirements are met, including travel insurance and visa regulations. Marketing and Promotion: Collaborate with the marketing team to promote tours, packages, and destinations through online platforms, brochures, and advertising campaigns. Help design and implement marketing strategies to attract new clients and retain existing ones. Attend trade shows, exhibitions, or events to promote the company’s tours and packages to potential customers. Financial Management: Ensure the timely collection of payments from clients for tours, handling billing and invoicing processes. Monitor the budget for each tour to ensure cost-effectiveness while maintaining high-quality service delivery. Provide detailed financial reports on tour revenues, expenses, and profitability. Feedback and Reporting: Collect feedback from clients after the completion of tours to assess satisfaction levels and identify areas for improvement. Provide reports on the performance of tours, including customer feedback, operational issues, and financial performance. Team Collaboration: Work closely with other departments (sales, customer service, operations) to ensure that tours run smoothly and that client expectations are met. Support the team in handling administrative tasks, such as maintaining booking records and updating itineraries