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Customer Service Officer | Listed Beauty Company

RM 2,500 - RM 3,500 / Per Mon


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  • Specifying and building tools to improve the speed and quality of support.
  • Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
  • Working closely with product teams to understand and give input into product changes relating to the customer service department.
  • Assisting with the design and rollout of new support channels and service offerings.
  • Managing schedules of team members according to customer demand.
  • Developing and maintaining standard operating procedures for common situations.
  • Preparing performance reports by collecting and analyzing data from the customer service functions.
  • Identifying and acting to remove obstacles to delivering consistently high levels of service.
  • Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.
  • Supporting customer service teams through required changes.
  • Working closely with Operation Manager to help customer service deliver on their components of overall company goals and objectives.
  • Able to speak Mandarin, English and Malay
  • Good communication skills
  • Annual Leave - Start from 14 days and max to 21 days (Depend on length of service and if commencing after no full year service, leave will calculate in pro-rate.)
  • Medical Leave - 14 days
  • Medical & Group Hospitality Insurance benefit
  • Staff Special Price by company product for own intake / use
  • Quarterly Product Incentive
  • Yearly Performance Bonus
  • Marriage Leave, Compassionate Leave (Immediate family members), Maternity Leave, Paternity leave, Child care leave etc
  • 13 months salary
  • Group profit sharing
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