Customer Service Officer | Listed Beauty Company
RM 2,500 - RM 3,500 / Per Mon
Original
Simplified
- Specifying and building tools to improve the speed and quality of support.
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
- Working closely with product teams to understand and give input into product changes relating to the customer service department.
- Assisting with the design and rollout of new support channels and service offerings.
- Managing schedules of team members according to customer demand.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Identifying and acting to remove obstacles to delivering consistently high levels of service.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.
- Supporting customer service teams through required changes.
- Working closely with Operation Manager to help customer service deliver on their components of overall company goals and objectives.
- Able to speak Mandarin, English and Malay
- Good communication skills
- Annual Leave - Start from 14 days and max to 21 days (Depend on length of service and if commencing after no full year service, leave will calculate in pro-rate.)
- Medical Leave - 14 days
- Medical & Group Hospitality Insurance benefit
- Staff Special Price by company product for own intake / use
- Quarterly Product Incentive
- Yearly Performance Bonus
- Marriage Leave, Compassionate Leave (Immediate family members), Maternity Leave, Paternity leave, Child care leave etc
- 13 months salary
- Group profit sharing
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